Shipping and Returns

Shipping and Returns

Satisfaction Guarantee

We guarantee you that if you receive your order and its not what you expected, you can simply contact us for a Return Number within 30 days. As soon as we receive your item, your card will be credited with the purchase price minus the shipping. The item must be returned in its original condition and packaging.
Note: The BDU Suits are custom made and can be exchanged for a different size or returned for a 20% restock fee.

If the item is damaged, you get to choose from a refund or an exchange of the same item. Simply contact us for an Return number and your request will be processed quickly!.

Price Matching

Do you like our products but you found the same item elsewhere for a better price? If you give us a chance we will match that price. When matching a price we also look at the shipping cost of the item with the lower price. Sometimes it may have a lower price but the shipping is higher. To request a price match is very simple. Just contact us and let us know the URL of the site with the lower price. We will then email you a coupon code that will beat that price.

Purchase Orders

We accept Purchase Orders from Police Departments, Federal, State and Municipal Agencies, and Military. Please Fax the Purchase Order to (866) 736-2926

Shipping

We ship International. All international buyers must be aware that you may be charged import duties upon receipt of your item. These charges vary by country.

NOTE: For shipping to P.O. Boxes and APO/Military, you must select USPS as the shipping provider.

For international orders the shipping is calculated upon checkout. You can get a shipping price by adding the item to your basket and using the mini basket on the top right to calculate your shipping.

Price Based ShippingUPS Ground
*3 Day Shipping is available and is calculated during checkout*
* U.S.P.S Shippng is also an option at checkout.
$0-$20$7.75
$20-$40$8.75
$40-$70$9.75
$70-$100$10.00
$100+$10.00

International Orders

During the checkout process you must select one of the USPS Shipping options.UPS is only available for U.S orders. Products are usually shipped the next business day but some items may take 3-5 days processing time.

How to order

To order on theghilliesuits.com. You must place the item into the secure shopping cart first by clicking on the Add to Basket button. Then go to your shopping cart by clicking the button “Basket” at the top of the page.

Then simply follow the steps in the checkout process. After ordering you will receive an automated email confirming your order. You will also receive an personal email about your order shortly after ordering.

Other considerations

We must charge 7.8% sales tax to residents of Washington State.