Shipping and Returns

Shipping and Return Policies

 

Satisfaction Guarantee

We guarantee you that if you receive your order and its not what you expected, you can simply contact us for a return authorization within 30 days. As soon as we receive your item, your card will be credited with the purchase price minus the shipping. The item must be returned in its original condition and packaging. The buyer is responsible for return shipping.

Note for Custom Built Merchandise: The custom BDU jacket and pants, Boonie Hats and BYO suits are custom made by our seamstress. Once built there are no cancellations or returns. We do accept size exchanges and this is subject to a 20% restocking fee.

If the item is damaged, you get to choose from a refund or an exchange of the same item. Simply contact us for an Return number and your request will be processed quickly!

Purchase Orders

We accept Purchase Orders from Police Departments, Federal, State and Municipal Agencies, and Military. Please Fax the Purchase Order to (866) 736-2926

Shipping

We charge  a flat rate of $8 to ship within the contiguous USA. Our Jute products are much heavier and the flat rate will go up.

*3 Day Shipping is available and is calculated during checkout*

* U.S.P.S Shipping is also an option at checkout.

We ship International. All international buyers must be aware that you may be charged import duties upon receipt of your item. These charges vary by country.

International buyers are responsible for shipping costs for any orders returned to us or orders not delivered.

NOTE: For shipping to P.O. Boxes and APO/Military, you must select USPS as the shipping provider.

For international orders the shipping is calculated upon checkout. You can get a shipping price by adding the item to your basket and using the mini basket on the top right to calculate your shipping.

During the checkout process you must select one of the USPS Shipping options.UPS is only available for U.S orders. Products are usually shipped the next business day but some items may take 3-5 days processing time.International Orders

Other considerations

We must charge 7.8% sales tax to residents of Washington State.